Frequently Asked Questions

Fundraisers earn 80% of sales and Skip a Step Express Consignors earn 50%.  General consignors make 70% of sales with the opportunity to earn more by working with us.  Visit the Workers tab to see the incentives to working with us a HopSTAR.

There is a $10 registration fee which could be waived depending on the number of hours worked at the sale.  This fee covers overhead related to the sale and allows us to pay you a higher percentage of sales.  Skip A Step Consignors incur additional fees related to materials costs.  Consignors can earn additional money by referring their friends. 

The only specific limits we place are on maternity and women's clothing.  Please select your 20 best women's items and your 10 best maternity items. Maternity clothing is not limited to a specific season. Women's clothing must be in excellent condition, current styles, and appropriate for current season.  Other than that, as long as you meet the quality guidelines, we are happy to sell as many items as you bring. 

Yes! That is what makes seasonal consignment great: name brands at an unbeatable price!  Please add a bow of curling ribbon around the hanger to distinguish your item.  Click here to see a list of the most popular boutique brands.  While we adore Gymboree and you will find a large number of items in our inventory, these are not considered boutique.  

Local discount stores are the best places: Walmart, Target, Big Lots, Dollar Store, Dollar Tree.  Remember wire hangers are best and child size hangers are recommended for infant sizes. For larger sizes, check with dry cleaners who may be interested in recycling.  We also recommend Cleaner's Supply to by hangers and safety pins in bulk!  http://www.cleanersupply.com/

Hangers will be sent with the clothing. When a customer buys your clothing item, they receive the hanger with it. You will go home with hangers for any clothes you purchase (that’s the beauty of recycling!) 

Yes. Please place all tags in the left-hand corner of the clothing. (This would be on the right side of the item if it is facing you.) This makes check out much quicker for the customer and for us!  Click here to see more on tagging instructions. Please note that improperly tagged items may not make it to the sales floor. 

As a general rule, price your items at approximately 35-40% of what you originally paid.  Clothes that are New with Tags (NWT) sell for more.  Infant racks are usually the most crowded, so price these items to sell.  Outdoor playground equipment, Little Tykes, double strollers, and other large items sell for up to 60% of retail.  Allow items that did not sell at full price to be sold at a discount the final day of the sale. For items that may have been overpriced, this provides a second chance to make a sale. Items that you choose to donate are automatically marked discount in our system. You would rather make something than give it away and make nothing! Contact us with any questions, we would be happy to assist!

At drop off, you will check in and complete your consignor agreement.  You will then bring in all items for consignment.  Workers will be on hand to assist with large items.  Once all your items have been accepted, you will then place your items on the sales floor. Once all of your items have been placed on the sales floor, you can collect your Pre-Sale shopping bracelet(s) at the check-out desk.  Remember, we perform quality checks throughout the sale and any items not meeting our “gently used” standards will be pulled from our inventory.

Please use your discretion.  We recognize that children can be a distraction when you have your hands full shopping, but we don't want lack of childcare to cause anyone to miss out. 

Cash is always preferred. We also accept most major credit cards & APPLE PAY!

You can bring large items and full bags to the holding pen and pick them up prior to check out. Workers will be on hand to assist.  We are happy to hold your items until you're ready to check out, but items that are left unclaimed for longer than 2 hours will be returned to the sales floor. Under no circumstances are you permitted to remove a tag on an item for sale.

Checks are emailed to you within one weeks after the sale.

Absolutely.  Your consignor portal contains a report that lists the items that were not sold AND WERE MARKED DONATE at the conclusion of the sale. An accountant would be able to advise you on how to use this documentation.  Please consider donation to do the most good and clean out space in your home for the treasures you find at the sale.